Terms of Service

Last updated: 3 September 2026

Welcome to 365ALIVE. These terms ("Terms") are an agreement between you and 365ALIVE LTD ("we", "us") covering your use of the 365ALIVE app and website (the "Service"). By creating an account or using the Service, you agree to these Terms.

Who can use 365ALIVE

You must be at least 13 years old (or the minimum age in your country) to create an account. You're responsible for keeping your sign-in details safe and for everything that happens on your account.

What 365ALIVE is — and isn't

365ALIVE is a personal wellness companion designed to help you set goals, capture gratitude, plan trips, and discover things to do. It is not a medical, mental-health, financial, or legal service. Anything the app suggests is for general inspiration only and is not professional advice. If you have a health concern, please speak to a qualified professional.

Your content

Anything you create in the Service — your goals, journal entries, reflections, Life List, trip plans — belongs to you. You give us permission to store and process it only for the purpose of running the Service for you. We do not sell your content and we do not use it to train external AI models.

Subscriptions, credits and billing

The free tier includes a monthly "Go Explore" credit allowance. Paid plans include a larger monthly or annual allowance. Top-up credit packs are also available.
Web subscriptions are managed by Stripe. You can change or cancel any time from the billing portal. Mobile-app subscriptions purchased through the App Store or Google Play are managed in your platform account, not by us, and follow that store's refund rules.
Subscriptions auto-renew until cancelled. Credits do not roll over between billing periods unless explicitly stated for a particular plan.
Promotional codes are subject to their individual terms and may expire.

Cancellation, cooling-off and refunds

You may cancel your subscription at any time through your account or by contacting us. Cancelling prevents your subscription from renewing. Unless a refund is issued, or we are required to end access earlier, you will normally retain access and your remaining paid-period entitlements until the end of your current paid subscription period.

If you are a UK consumer, you may have a statutory right to cancel your subscription within 14 days of entering into the subscription contract. When you start a free trial, access to 365ALIVE begins immediately.

To request cancellation during an applicable cooling-off period, email hello@365alive.uk. Where you are legally entitled to a refund, we will provide the appropriate refund. Access to paid features and unused subscription entitlements may end when a refund is issued.

After any applicable statutory cooling-off period, payments already made are normally non-refundable where you simply change your mind, stop using the Service or fail to cancel before renewal. Monthly subscriptions are not automatically refunded for a partially unused month. Annual subscriptions are not automatically refunded pro rata for an unused part of the subscription year.

We may provide a full or partial goodwill refund in exceptional circumstances at our discretion. This does not affect your statutory rights.

If 365ALIVE is faulty, materially different from its description or cannot be provided, you may have additional legal rights and remedies. Please contact us so that we can investigate and provide an appropriate remedy.

Approved refunds will be returned to the original payment method. If a refund is issued, we may end the refunded subscription and remove the associated paid access and unused entitlements. Mobile-app purchases remain subject to the applicable App Store or Google Play cancellation and refund process.

Acceptable use

Please don't use the Service to:

Break the law, harm anyone, or infringe anyone's rights.
Try to access other users' accounts or data.
Reverse-engineer, scrape, or overload the Service.
Use it to send spam or anything misleading or illegal.

We may suspend or terminate accounts that breach these rules.

Third-party places and bookings

"Go Explore" and "Plan My Trip" surface places and offers from third parties (for example via Google Places or affiliate booking partners). We don't run those businesses, so we can't guarantee opening hours, prices, availability, or quality. Always check details before you visit or book.

Account deletion

You can delete your account and personal data at any time from your profile. Deletion is permanent. If you have an active subscription billed through Stripe, it is cancelled automatically as part of deletion — you will not be charged again, but any remaining paid period is forfeited and cannot be refunded.

Disclaimer and limits

The Service is provided "as is". To the fullest extent allowed by law, we exclude all warranties and we are not liable for indirect or consequential losses, lost profits, or lost data. Nothing in these Terms removes any rights you have under consumer law that can't be excluded.

Governing law

These Terms and any dispute relating to them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you live in another part of the UK you can also bring a claim in your local courts. Nothing in these Terms affects your statutory rights as a consumer.

Changes

We may update these Terms from time to time. If a change is material we'll let you know in the app or by email. Continuing to use the Service means you accept the updated Terms.

Contact

Questions about these Terms? Email hello@365alive.uk.